Refund Policy

The Cybixlab refund policy will be void if:

• You have chosen an all-in-one package.
• The primary design concept has been approved.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the company or our policies.
• The company has not been contacted for more than 2 weeks of the project.
• The company’s policies, or policy, have been violated.
• Other company or designer apart from us has been approached for the same project.
• The creative brief is lacking in the required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time.
• The business is closing or changing its name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’, or other reasons that do not pertain to
  the service will not be subject to refund under any circumstances.
• If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, the
  refund will only apply to that particular service and not the entire bundle.
• No refund can be claimed/processed once the final files have been delivered following your request.
• Refunds and revisions explicitly do not apply to items offered free.
• The client will not be entitled to any refunds after 30 days from the date of purchase.
• Services including but not limited to Social Media, SEO, Domain Registration, and Web Hosting are not
  entitled to a refund under any circumstances.
• In the case of websites, refunds will not be entertained once the client has approved the design and the
  website is sent for development.

Note: Cybixlab holds all rights to reject any project or cancel the contract whenever deemed
necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be
the sole property of Cybixlab. The company will be the rightful owner of the designs.

How To Claim Your Refund

To ensure that your refund request is processed effectively and approved, please make sure that you meet the
following requirements.

Specify your concern and claim your refund through any of the following three modes:

• Phone: 512-704-5426
• Live Chat
• Email: Hello@cybixlab.com

We will try to resolve your query and concern in light of our revision policy immediately or else will email
you a refund request approval from our refund department.

After the refund, the rights to your design would be transferred to Cybixlab, and you would not legally be
allowed to display any version of the design sent by the company.

• Since the rights to design would now be transferred to Cybixlab, you concur that you will have no right
  (immediate or indirect) to use any reaction, content, work item, or media, nor will you have any
  ownership interest for or to the same.
• Working in collaboration with Government Copyright Agencies, Cybixlab would share Copyright Acquisition
  data for the refunded outlines that would restrict the re-utilization of the designs as original designs
  in the future.

If you have any questions or concerns about our Refund Policy, please contact us at Hello@cybixlab.com.

My Account

The “My Account” area is a convenient way to communicate. It is your sole responsibility to check the account
section for all questions, queries, concerns, and any other instructions for the designer. Failure to
actively check the “My Account” section may hinder your refund process. If you are unsure of how to use the
“My Account” area, please contact customer support at any time for prompt assistance.

Quality Assurance Policy

To ensure complete satisfaction, our designers strictly follow the client’s specifications provided in the
order form. All designs are crafted after thorough research to ensure quality and uniqueness.

100% Satisfaction Guarantee

We revamp the requested design and continue revising it until you are 100% satisfied (depending upon your
package).

Domain and Hosting

Domain and Hosting are provided free of cost with packages, where applicable.

All the email accounts assigned with the website package can be configured on third-party email software such
as Outlook.

If you wish to opt out of hosting the website with us, you will not be provided email accounts.

Ownership Rights & Copyright

If you are not the owner of the logo or have no copyright, you should ask your designer or the company that
designed your logo to transfer ownership and copyright certification to you.

Delivery Policy

All design order files are delivered to “My Account” as per the date specified on the “Order Confirmation.”
An email is also sent to inform the client about their design order delivery. All policies pertaining to
revision & refund are subject to the date and time of design order delivery.

All customized design orders are delivered via email within 5 to 7 days after receipt of order.

We offer a RUSH DELIVERY service through which you can have your first logo within 24 hours by paying just
$100 additional! For further help, contact our customer support department.

Record Maintenance

We keep your final design archived after we deliver your final files. If you wish to receive the final files
again, we can email them upon request.

Customer Support

We offer 24-Hour Customer Support to address your questions and queries. You can contact us anytime and we
promise a prompt reply.

Correspondence Policy

You agree that Cybixlab is not liable for any correspondence from email addresses other than Hello@cybixlab.com or any phone number not listed on our website.
Cybixlab assumes responsibility only for communication through official channels mentioned on our website.

Money Back Guarantee

We are extremely confident in our work, which is why we back it up with a money-back guarantee. If we are
unable to meet or exceed your expectations, we’ll provide a refund.

100% Unique Design Guarantee

At Cybixlab, we promise that all of our logos are produced from scratch. We will provide you a logo that is
apt and in complete compliance with your design brief.

Revision Policy

Revisions depend on the selected package. Clients can approach us for unlimited free amendments, provided the
design and concept remain the same. Revision turnaround time is 48 hours.

• STANDARD: Unlimited Storyboard Revisions
• PRO: Unlimited Storyboard Revisions
• PREMIUM: Unlimited Storyboard Revisions

SMS Consent Communication

The information (512-704-5426) obtained as part of the SMS consent process will not be shared with third
parties for marketing purposes.

Types of SMS Communications:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable)

Example: Hello, this is a friendly reminder of your upcoming appointment. Reply STOP to opt
out of SMS messaging at any time.

Message Frequency:

Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or
account status.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan.

Opt-In Method:

• Verbally, during a conversation
• By filling out a paper form

Opt-Out Method:

You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive.
Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP or contact us directly.

Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt-out at any time by texting “STOP”.
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.